Prepare your enquiry
First send the vehicle details, symptoms, objective and any available photos, readouts or original files.
Mail-in service
Enquire first. Agree the next step. Then send.
Our mail-in enquiry route is for cases where a workshop visit in Stuttgart may not be the first step. We assess whether shipping is suitable using the vehicle details, symptoms, objective and available data before anything is sent.
Before shipping
These details help us assess your enquiry sooner.
An enquiry does not replace diagnostics on the vehicle. It helps establish the right route before anything is sent unnecessarily.
Please include
- Vehicle, model and year of manufacture
- Required service or technical objective
- Fault codes, warning messages or symptoms
- Photos, diagnostic report, readout or original file, if available
- Whether you are planning a workshop visit or a mail-in service
- Only ship after receiving a response from MG AutoTech
Process
Five steps for a clearly scoped mail-in service.
Check suitability
MG AutoTech first checks whether shipping is suitable for the service, condition and requested work.
Send only once agreed
Only send items after the next step has been agreed and it is clear what needs to be assessed.
Technical assessment
On receipt, the requested work, software version, symptoms and technical limits are assessed before any changes are made.
Agree the return arrangements
Return shipping, collection or another next step is agreed individually after the assessment.
Limitations
Mail-in service is an enquiry route, not a blanket commitment.
MG AutoTech assesses mail-in cases individually. The technical decision depends on the specific vehicle, requested work and current condition.
Shipping is not suitable in every case
Suitability depends on the service, vehicle, component condition and prior assessment.
No generic parts list
The information or components required are agreed in advance for the case, not published as a universal list.
No blanket time, price or warranty commitment
This page does not specify universal turnaround times, carriers, packaging rules, prices or warranties.
No safety clearance by message
Warnings, safety-critical systems and unclear vehicle conditions require a professional assessment.
Next step
If shipping might be suitable, start with an initial assessment.
Send the details by WhatsApp first. We can then establish whether a workshop appointment, shipping or another next step is appropriate.
Contact MG AutoTech
+49 151 51561670
[email protected]
Böckinger Str. 32, 70437 Stuttgart